Privacy Policy

Man and Van Finchley Privacy Policy

This Privacy Policy explains how Man and Van Finchley collects, uses, stores and protects personal data relating to customers and prospective customers in our service area. It is intended to be clear and transparent so that you understand what happens to your personal information when you use our services or contact us about a potential move.

This Privacy Policy applies to all Man and Van Finchley customers in our service area, including individuals and businesses who make enquiries, request quotations, book services, or otherwise interact with us.

Who we are and scope of this Privacy Policy

Man and Van Finchley is a removals and transport service operating in and around Finchley and the surrounding area. For the purposes of data protection law, Man and Van Finchley is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed when you interact with us as a customer or potential customer.

This Privacy Policy covers personal data collected through our communications with you, including telephone, messaging services, online forms, and any other method you use to contact us or use our services.

What personal data we collect

We collect and process different types of personal data depending on how you interact with us and which services you use. The categories of data we may collect include the following.

Identity and contact details such as your name, title, correspondence address, collection and delivery addresses, and any other contact details you choose to provide.

Booking and service details such as details of the services you request, dates and times of moves, property access information that you provide, descriptions of items to be moved, and any special instructions relevant to the service.

Communication records such as messages and information you share when you contact us with questions, feedback, complaints or other enquiries, including any information you provide in writing or over the phone.

Payment and transaction information such as basic details about payments you make for our services. We do not store full payment card details. Where electronic payments are used, these are processed by third party payment processors in accordance with their own security standards.

Technical and usage information where applicable, such as basic information that may be automatically generated when you interact with our online presence, for example the date and time of your enquiry and the method by which you contacted us.

Lawful bases for processing your data

Man and Van Finchley processes personal data only when we have a lawful basis under applicable data protection law. The main lawful bases we rely on are set out below.

Contract. We process your personal data when it is necessary to enter into or perform a contract with you. This includes providing quotations, managing bookings, carrying out removals, communicating with you about your service, and handling any related requests.

Legal obligation. We may process your data where necessary to comply with our legal obligations, for example in relation to accounting, tax, or responding to requests from competent authorities where required by law.

Legitimate interests. We may process your data where it is necessary for our legitimate business interests, and those interests are not overridden by your rights and freedoms. This may include managing our business operations, improving our services, and maintaining accurate records of our interactions with customers and enquiries.

Consent. In limited situations, we may rely on your consent, for example where required for specific optional communications. Where we rely on consent, you may withdraw it at any time, and this will not affect the lawfulness of processing that took place before consent was withdrawn.

How we use your personal data

We use the personal data we collect for the following purposes.

To respond to enquiries and provide quotations, including assessing the details of your move, clarifying your requirements, and sending you information about pricing and availability.

To manage bookings and deliver services, including confirming your booking, planning routes and schedules, carrying out your move, and communicating with you before, during and after the service.

To manage payments and invoicing, including recording transactions, issuing invoices and receipts, and maintaining appropriate accounting and financial records.

To provide customer service and handle disputes, including responding to any questions, complaints or claims, and keeping records as necessary for resolving issues.

To manage our business operations, including analysis of how often services are requested in particular areas, improving efficiency, planning resources, and safeguarding our staff and customers.

To meet legal and regulatory requirements, including record keeping and responding to lawful requests from public authorities where we are required to do so.

Data retention and storage

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.

Enquiry and quotation records are typically retained for a period that allows us to respond to follow up questions, provide continuity of service, and manage our legitimate business interests in understanding demand for our services. Booking and service records, including invoices and related documentation, are usually retained for a longer period to meet legal obligations and for potential legal claims.

Once we determine that personal data is no longer required for the purposes for which it was collected, and there is no legal requirement to retain it further, we will securely delete, anonymise or otherwise dispose of it in a way that protects your privacy.

Data processors and sharing of personal data

We may share your personal data with selected third parties who act as processors on our behalf. These processors are engaged to provide services that support our operations and are only permitted to process your personal data in accordance with our instructions and applicable data protection law.

Examples of such processors include payment service providers that securely process your payments and financial transactions, providers of communications or messaging services used to handle your enquiries or bookings, and professional advisers such as accountants where necessary for business administration and legal compliance.

We do not sell your personal data. We only share personal data with third parties where it is necessary for providing our services, for complying with legal obligations, or for managing our legitimate business interests, and always in line with the safeguards required by law.

International transfers

Where personal data is processed by a processor located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other mechanisms approved under applicable data protection law.

Security of your personal data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction or damage. These measures are designed to be appropriate to the nature of the personal data and the risks associated with processing it. While no method of transmission or storage can be completely secure, we work to ensure that your personal information is handled with care and protected in line with legal requirements.

Your data protection rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Finchley customers in our service area, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation of whether we process your personal data and to receive a copy of that data, along with information about how it is used.

Right to rectification. You have the right to request that we correct any personal data that is inaccurate or complete any data that is incomplete.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal obligation to retain it.

Right to restriction. You may have the right to request that we restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification or objection.

Right to object. You may have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation. We will consider such objections and stop processing unless we have compelling legitimate grounds or need to continue for legal reasons.

Right to data portability. Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

You also have the right to lodge a complaint with a supervisory authority if you believe that your personal data has not been handled in accordance with applicable data protection law. We encourage you to contact us first so that we can address any concerns directly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, in how we process personal data, or in applicable law. Any updated version will take effect from the date it is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your personal data.



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Contact us

Company name: Man and Van Finchley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 98 Great North Road
Postal code: N2 0NL
City: London
Country: United Kingdom

Latitude: 51.5855330 Longitude: -0.1629230
E-mail:
[email protected]

Web:
Description: Give us a call now to book the effective services of our great removal team available all over Finchley, N2. Do not miss our great discounts!
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