Terms and Conditions

Man and Van Finchley Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Finchley provides man and van and related removal services to you. By placing a booking with us, you confirm that you have read, understood and agree to these Terms and Conditions. They apply to all services supplied to consumers and business customers unless otherwise agreed in writing.

1. Definitions

In these Terms and Conditions:

Customer means the individual or business booking the services.

Services means any man and van, removal, collection, delivery, loading, unloading, packing, or related services provided by Man and Van Finchley.

Vehicle means the van or other vehicle used to carry out the services.

Goods means the items, belongings, furniture, equipment, or materials that we are asked to move, transport, or handle.

2. Scope of Services

Man and Van Finchley provides man and van and removal services, including local and regional moves, collections, deliveries, and light transport of household or business goods. The exact scope of work, including locations, dates, times, type of goods, and any special requirements, will be agreed at the time of booking and set out in your booking confirmation.

We reserve the right to refuse to carry out any work that we reasonably believe is unsafe, unlawful, unsuitable for the vehicle, or beyond the agreed scope of the booking.

3. Booking Process

3.1 Booking request

You may request a booking by contacting us and providing accurate details of the services required, including addresses, access information, property type, floor level, parking availability, approximate volume or list of goods, and any heavy, fragile, or unusual items.

3.2 Quotations

Any quotation we provide is based on the information you give us. Quotations are normally given as an hourly rate or a fixed price. Quotations are not binding until we confirm your booking. We may revise or withdraw a quotation if the information supplied is inaccurate or incomplete, or if your requirements change.

3.3 Booking confirmation

A booking is not confirmed until we have expressly accepted it. Acceptance may be provided in writing or verbally. Once confirmed, the date, time, charges, and key details of the services will form part of the contract between you and Man and Van Finchley.

3.4 Changes to booking

If you wish to amend your booking, you must inform us as soon as possible. Changes such as different dates, times, addresses, access conditions, or volume of goods may affect the price and availability. We will confirm whether we can accommodate the change and advise any revised charges.

4. Customer Responsibilities

4.1 Accurate information

You are responsible for ensuring that all information you provide to us is accurate and complete. This includes the nature and quantity of goods, access conditions, parking restrictions, and any special handling requirements.

4.2 Packing and preparation

Unless we have expressly agreed to provide packing services, you are responsible for packing and protecting your goods adequately so they can be moved safely. Fragile or valuable items should be securely wrapped and clearly labelled.

4.3 Access and parking

You must ensure that there is appropriate access to the collection and delivery addresses and that suitable parking is available for the vehicle. You are responsible for arranging any parking permits or permissions and for paying any related charges unless otherwise agreed. We are not liable for delays or additional costs arising from inadequate access or parking.

4.4 Presence during the move

You or an authorised representative must be present at the collection and delivery addresses to supervise the move, confirm which items are to be moved, and sign any relevant documentation. If no one is present, we may unload the goods at the nearest safe location or return them to our base, and additional charges may apply.

5. Payments and Charges

5.1 Rates and pricing

Our charges may be calculated on an hourly basis, a fixed price, or a combination of both, as set out in your booking confirmation. Charges may include travel time, fuel, congestion or low-emission zone charges, tolls, parking costs, and any additional services requested.

5.2 Deposits

We may require a deposit to secure your booking. Details of any deposit required will be provided at the time of booking. Deposits are generally non-refundable unless we cancel the booking or agree otherwise in writing.

5.3 Payment terms

Unless agreed otherwise, payment is due on completion of the services on the same day. We accept the payment methods advised to you during booking or prior to the move. We reserve the right to withhold unloading or delivery of goods until payment has been received in full.

5.4 Additional charges

Additional charges may apply where:

There are delays caused by circumstances within your control, such as inadequate packing or access not being ready.

The volume of goods exceeds that originally described.

Additional labour, vehicles, or time are required to complete the move.

Parking fines or penalties are incurred due to instructions or omissions by you.

Any such charges will be calculated at our standard rates and added to your final bill.

5.5 Late payment

If payment is not received when due, we may charge reasonable interest and administrative costs related to the collection of the outstanding amount. For business customers, statutory interest and recovery costs may also apply under applicable legislation.

6. Cancellations and Postponements

6.1 Customer cancellation

If you wish to cancel your booking, you must notify us as early as possible.

If you cancel with sufficient notice, we will not normally charge a cancellation fee, although any non-refundable deposit may be retained.

If you cancel with limited notice, we may charge a cancellation fee, which may be a percentage of the quoted price or a minimum call-out charge, depending on the timing of your cancellation and the nature of the booking.

Details of any cancellation charges applicable to your booking will be explained at the time of booking or on your confirmation.

6.2 Postponement by customer

If you need to postpone your move, we will try to accommodate your request subject to availability. If we are unable to reschedule for your preferred date, normal cancellation terms may apply.

6.3 Cancellation or postponement by us

We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including severe weather, vehicle breakdown, staff illness, safety concerns, or unexpected access issues. In such cases, we will notify you as soon as reasonably possible and, where feasible, offer an alternative date or a refund of any deposit paid. Our liability in these circumstances is limited to the amount you have paid to us for the affected booking.

7. Liability and Limitations

7.1 General liability

We will exercise reasonable care and skill in providing the services. Our liability for loss or damage is subject to the limitations set out in these Terms and Conditions.

7.2 Exclusions of liability

We are not liable for:

Loss or damage arising from your failure to pack goods properly or to protect fragile items.

Loss of or damage to items that are inherently defective, poorly constructed, or already damaged.

Loss of data or records on computers, electronic devices, or storage media.

Loss of earnings, profits, or other indirect or consequential losses.

Damage or loss caused by wear and tear, gradual deterioration, or atmospheric or climatic conditions.

7.3 Owner packed goods

Where you have packed your own goods, we are not responsible for damage resulting from inadequate or improper packing. Our liability will be limited to damage clearly caused by our negligence in handling or transporting the goods.

7.4 Maximum liability

Unless otherwise agreed in writing, our total liability for loss of or damage to your goods or property arising from our services shall not exceed a reasonable and proportionate amount relative to the value of the work carried out and the goods handled. You should ensure that you have appropriate insurance cover for your belongings during removal and transit.

7.5 Notification of loss or damage

You must inspect your goods as soon as reasonably possible after completion of the services. Any loss or damage that you believe is our responsibility must be reported to us without delay, together with reasonable evidence. Failure to report issues promptly may affect our ability to investigate and may limit our liability.

8. Items We Do Not Carry

We will not carry, and you must not ask us to carry, any of the following unless we have expressly agreed in writing and are legally permitted to do so:

Explosives, firearms, weapons, ammunition, or illegal items.

Hazardous, toxic, flammable, or corrosive substances.

Perishable goods that require special storage or temperature conditions.

Cash, jewellery, watches, precious metals, valuables, or collections of high value.

Confidential documents, passports, or other irreplaceable items.

If prohibited items are included without our knowledge, we accept no liability for any loss, damage, or consequences arising from them and may deal with such items as we see fit, including refusing to load or unloading them at a safe location.

9. Waste, Rubbish, and Disposal Regulations

9.1 General waste handling

Man and Van Finchley is primarily a removal and transport service. We are not a general waste carrier or disposal contractor unless this has been specifically agreed as part of your booking and is carried out in compliance with applicable regulations.

9.2 Lawful disposal

Any waste or unwanted items we agree to remove on your behalf will be handled in accordance with relevant waste and environmental regulations. We do not permit fly-tipping or unlawful dumping under any circumstances. You remain responsible for any items left behind that have not been specifically agreed for removal.

9.3 Prohibited waste

We do not handle hazardous or regulated waste, including chemicals, asbestos, medical waste, or similar materials. You must arrange for specialist disposal where required by law. If we suspect that items presented for removal breach waste regulations, we may refuse to carry them and charge for any wasted time or costs incurred.

9.4 Customer responsibility

You are responsible for accurately describing any items you ask us to dispose of and for ensuring that they can legally be transported and disposed of as general or bulky waste. Any fines, penalties, or claims arising from your misdescription or unlawful instructions may be charged to you.

10. Delays and Events Beyond Our Control

We will make reasonable efforts to arrive at the agreed time and complete the services as scheduled. However, we are not liable for delays or failure to perform caused by events beyond our reasonable control, including severe weather, traffic conditions, accidents, road closures, vehicle breakdowns, strikes, or other unforeseen circumstances. In such cases, we will take reasonable steps to minimise disruption and, where necessary, rearrange the service.

11. Insurance and Customer Cover

We maintain appropriate cover for our business operations as required by law. However, this may not replace or match the level of cover provided by a dedicated contents or removals insurance policy. You are strongly advised to obtain your own insurance for the goods being moved, particularly for high-value items, fragile belongings, or business equipment.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we can attempt to resolve it promptly. We will review your concerns, ask for any supporting information, and respond within a reasonable timeframe. Both parties agree to act in good faith to resolve any dispute or complaint before considering formal legal action.

13. Privacy and Data Protection

We will collect and use your personal information only as necessary to manage your booking, deliver the services, take payment, and handle any queries or complaints. We will take reasonable steps to keep your data secure and will not share it with third parties except where required to provide the services, comply with legal obligations, or where you have given your consent.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, although we retain the right to bring proceedings against you in any other court of competent jurisdiction.

15. Changes to These Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in our services, legal requirements, or business practices. The version in force at the time of your booking will apply to your contract with us. You should review these terms periodically to ensure that you are aware of any changes.

By making a booking with Man and Van Finchley, you acknowledge that you have read and agree to be bound by these Terms and Conditions.



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At our company, we take quality to mean a quality service with a fantastic price to match! The quotes that we offer our customers in N3 are the best rates in the industry but the standard of our services never wavers. The fact that we’ve been operating in this industry for so long and continue to enjoy success and achieve customer satisfaction is a testament to the proficiency of our entire workforce who strive to provide our customers with a first class man and van Finchley service on each and every occasion.

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Finchley Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 98 Great North Road
Postal code: N2 0NL
City: London
Country: United Kingdom

Latitude: 51.5855330 Longitude: -0.1629230
E-mail:
[email protected]

Web:
Description: Give us a call now to book the effective services of our great removal team available all over Finchley, N2. Do not miss our great discounts!
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